Displaying 1 result from an estimated 1 matches for "queue_min_penalty".
2017 May 11
4
Using queue priorities to add agents
...Agent 3 to be included whether the 1 and 2
are busy or not. None of the queuerules options seem to achieve this
because regardless of which agents are included or not, the penalty used to
group them is also penalising them.
Help? Is what I want possible?
PS. I did consider hacking the meaning of QUEUE_MIN_PENALTY so that it
actually increases lower penalties to it's current value, thus putting them
on an even footing, instead of blocking out agents.
Thanks,
Steve
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