Displaying 1 result from an estimated 1 matches for "penaltychange".
2017 May 11
4
Using queue priorities to add agents
Hi,
I have a scenario that I am failing to implement using the Queue app, but
which I had thought would be commonplace...
1) (this bit works fine) I want a queue caller to have access to the basic
set of agents initially, with an overflow to additional agents if they are
busy - This is done using penalty:
queues.conf:
member => SIP/dev1,0,Agent1
member => SIP/dev2,0,Agent2
member =>