Displaying 1 result from an estimated 1 matches for "fed0e047".
2008 Mar 27
2
callers in queue passed to agents who accept only one call at a time
I have a queue I configured as "strict" and a cron
script I use to QueueAdd and QueueRemove agents
according to my company's requirements. Usually I have
2 or 3 agents at a time and the ring strategy is
ringall.
These agents use non-open-source Windows softphones
that do not let you configure it so that if they're on
the phone, a second call will be rejected (agent
busy).