Displaying 1 result from an estimated 1 matches for "f5bae002".
2007 Jul 30
1
Queues with logged in agents that are not reachable
Hello, I am using 1.4.8 and have a question about Queues.
I noticed that if I have an agent logged in using AgentCallBackLogin
and that agent is unreachable for some reason (SIP phone unplugged)
calls to him/her will completely yack.
For example:
1-Agent 500 is the only one logged into queue number 1.
2-A call comes into queue number 1
3-The call is pushed to agent 500 at extension 21 which is