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1415c6df
2020 Feb 14
1
Predictive call - agent talking to a customer, then suddenly talking to another customer
Hi, do you have NAT between Asterisk and agent phones?
S pozdravem
Tomáš Holý
Hi Tomas
Thanks for replying.
Yes, the phones are in one location in a LAN and are then NATed to enable them to contact the Asterisk which is hosted in the cloud.
A typical sip.conf phone configuration on the remote server for the site is
[general]
session-timers=refuse
disallow=all
allow=g729:20
allow=ulaw