search for: agentrequest

Hi, I am upgrading from Asterisk 1.4 to 12.4. I am able to authenticate the user and call AgentLogin. But after that when I call AgentRequest I keep getting Agent '1234' is busy. If I put a delay of 5 second or more before calling AgentRequest then it works most of the times. Here's my dialplan: [login] exten => s,1,Background(thank-you-for-calling) same => n,WaitExten(.65) same => n,Background(press...

Hi, If agents is already logged in via AgentLogin() and users dialled extension 300 which will be placed in Queue(support-queue). How to find out which agent is available I can put their Agent id in AgentRequest() ? If this is not a good approach then how it should be done? Agent should automatically get next call when he/she is available. extensions.conf [LocalSets] exten => 300,1,Answer() same => n,Queue(support-queue) same => n,hangup [agents] ;callback exten => 800,1,AgentRequest(????...