Displaying 1 result from an estimated 1 matches for "5dcfea4d".
2005 Oct 12
5
ACD/queues question
Hi there,
Does anyone know how to setup an overflow queue? When a call rings on
the queue A, if all agents were busy, the call goes to the queue B.
If all agents in queue B were busy, then the call stays on both queues
until somebody answers it.
I think this is a basic ACD feature available on most PBX that support
ACD functionality.
Does anybody knows how to do it with asterisk??