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Hi, Please take a look at the following extensions.conf:- exten => _11XXXX,1,NoCDR() exten => _11XXXX,2,Dial(SIP/${EXTEN},10) exten => _11XXXX,3,VoiceMail() I'm already using realtime for some extensions/users/voicemail. Is there any way to do the following at point 3?:- Lookup the realtime users db and read the MailBox column for that buddy. If the mailbox column is empty, play